FAQs


App - Apple & Android (3)

Help, my videos are freezing or getting interrupted!

Oh no!  We totally understand that’s not an easy way to workout, so we’d love to help you troubleshoot. Here are a few things you can try:

  1. Adjust the resolution on the video to a lower number.  The highest resolution is 1080, so select a lower resolution and it can reduce or eliminate freezes.  Here’s how:
    • For the app, click on the thumbnail of the video you want to play. Once the video starts, you will see 1080p pop up in the lower left corner. Click on 1080p and select a lower number.

        If you are in the class description page, click on the video to start it playing. Then click on 1080p in the lower left corner and select a lower number.

        Then adjust the resolution to a lower number.  You will need to adjust the resolution each time you play a video.

    • On a computer web browser, click on the wheel icon in the bottom right corner and then select a lower number. 
  2. Try to move closer to your WiFi router. The further away you are from your router the weaker of a signal your device gets.
  3. Check your internet speed.  Google has an excellent speed test: Google Fiber Speed Test. You’ll find your internet speed may vary throughout the day, with peak times running a little slower and causing freezes in your video playback.
  4. Turn your modem and/or WiFi router off. Let it rest for about 60 seconds then turn it back on again.

If you try the above tips and are still experiencing freezes, please email us at ssodcustomersupport@studiosweat.com to let us know.  We will do our best to get you SWEATing again without interruptions!

How do I download my video into the app?

Once you have purchased a single class download, open the SSoD app:

  1. Go to My Zone on the red bar on the bottom of the app or select the menu icon at the top left (3 horizontal lines) next to the home button.
  2. Click on the Download button next to your purchased video. Make sure you have storage to download the video.  You can always delete the video later by the way.  And you’ll be able to get it back anytime you like!
  3. The video will automatically download into your app.  Once the video has downloaded you will see a Play button on the video.
  4. Anytime you wish to play your video, open your app, go to My Zone then Downloads.  Press Play on the downloaded video to play.

Your video is there in the app until you delete it.  You can play it at anytime, you do NOT need internet access or use of your data plan to view it.  It’s available to you to play even while on Airplane mode, how perfect for staying on top of your fitness while on vacation or traveling!

How do I get volume in the app on my iPad/iPhone?

The side switch on both the iPad and iPhone needs to be engaged to get volume on the videos. On the iPhone, the side switch is usually on the top left.

Also known as the silence or vibrate switch, directly above the volume buttons. On the iPad, the side switch is generally next to the volume rocker switch.

Billing and Purchases (16)

How do I change my All Access Pass term length?

Changing your subscription type or duration can be easily done online anytime!

1. Log into your account on Studio SWEAT onDemand.
2. Go to My Account:

3. Under My Account, you will see your Subscriptions. To the right you will see these options:

4. Click on Upgrade/Downgrade your Subscription and when the page loads you will see all options available to you.
5. Select the Option you’d like to change your pass to.
6. Follow the prompts to check out.

How do I place a freeze or hold on my account?

If you have a monthly, 6 month or 12 month All Access Pass you can place the pass on a temporary hold.  For 6 month and 12 month pass holders, you may place your account an immediate hold once per term.  For monthly pass holders, you may place your account on hold beginning on your next bill date. To place a hold on your account, you must log in using a web browser to our website, holds cannot be placed on your pass through any of our apps.

Here’s how to place your account on hold:

  1. Log into your account at Studio SWEAT onDemand
  2. Go to My Account 
  3. Under My Subscriptions, click on the Cancel or Place on-hold button
  4. Select the Option to Place your Account on hold
  5. Select your length of hold & Press Place My Account On Hold.  Please take note of your next bill date. 
Do I need wifi to watch your classes?

No, you do NOT need wifi, but  to use the All Access Pass option you DO need Internet connectivity.  For some that might still mean a hard wired line.

What is the difference between streaming Classes with an All Access Pass and buying Single Class Downloads?

If you have a reliable Internet connection then you should, without a doubt, buy and use an SSoD All Access Pass.  If you have an All Access Pass you can take/watch EVERY single class in our constantly growing library, and as often as you want.  You can watch these class videos on any Internet Ready device, like your smart phone, your tablet, your Internet Ready TV, box or bluray player.

With the All Access Pass, you do not own the classes in our class library though.   You stream them, watching them like you would a YouTube video.  Make sense?

Do you need wifi to use an All Access Pass? No, but you DO need Internet connectivity.  For some that might still mean a hard wired line.

Now let’s talk about what a Single Class Download is.  Well, classes can be purchased individually. No All Access Pass needed. When you purchase a class download you DO own the class that you downloaded. When you purchase a class, you can download the class to use on your device of choice, so you can watch the video anywhere, no internet connection necessary. It is just like downloading your favorite music at iTunes®.  See the FAQ on downloading a class for more specifics on getting the download file on the device(s) of your choice.

Many people take advantage of both options.  They have an All Access Pass, which is mostly what they use to take SSoD classes, but they might also purchase some downloads as with a backup plan for when their Internet Service is acting up, or to take with them on their device when traveling in case they don’t have Internet Access where they’re going.

How can I get a spin® bike where I live?

The bikes we use at the San Diego Studio are Star Trac commercial bikes, but you can use any indoor cycling bike you can get your hands on to take our Spin® classes! They are a great investment that don’t cost much or take up much room at all. Many local gyms let you use their bikes too when they aren’t used in classes too!

If you want a bike for home and live in the Continental US order the bike from us for a great deal!
Either purchase a starter pack: https://www.studiosweatondemand.com/getting-started/starter-pack/ OR
Order your bike a la carte here: https://www.studiosweatondemand.com/merchandise/star-trac-spin-bike/

If you don’t live in the Continental US try going through:
http://www.spinning.com OR through
http://www.startrac.com

You can also get Indoor Cycling bikes from your local sports or super store, eBay, and people even sell them pre-owned through sites like Craig’s list all the time! Make it happen. No excuses!

Where can I view my purchase and billing history on Studio SWEAT onDemand?

You can view your purchase and billing history by clicking here: My Account page. If that link does not work, you can access the My Account page by logging into the website and clicking the My Account link in the right corner of the screen:

Our Apple and Android apps provide a general overview of your orders for your All Access Pass, but do not give specific details about payments. Please be sure to log into the website to check for details on your payment. If you purchased a Single Class Download via the Apple or Android app, go to the Menu Icon on the top left then select Orders below:

How much does it cost to Download a class?

Classes can be downloaded from the Studio SWEAT onDemand website for $7.88 per class. All Access Pass holders can download classes for a special discounted rate of $5.88 per class. Please note when purchasing a class download through one of our apps, the price maybe slightly different then through the website.

Why would I want to Download a class?

For those times that you plan to workout somewhere you won’t have Internet access (or if you’d just rather have the video file), you can pickup a Studio SWEAT onDemand Single Class Download. We have select classes you can download to your device, after which you can play them as many times as you like, even if you’re off line.

How do I cancel my All Access Pass to Studio SWEAT onDemand?

We want you to stick around! But of course, you may cancel your subscription to Studio SWEAT onDemand at any time. Here is how you can cancel easily online, so please follow these steps:

1. Log into your account via a web browser. Cancellations cannot be completed in any of our apps.
2. Click on My Account on the right side.

3. Under My Account, Subscriptions and Orders will automatically show. You will see the option to cancel next to your current Subscription.

4. Click on Cancel & follow the prompts.

Once you have successfully cancelled you will receive an email saying you cancelled.

How will I be billed for my All Access Pass?

All Access Pass fees will be billed to the credit card you used during checkout. Your All Access Pass will be automatically renewed monthly, every 6 months or annually, depending on which option you selected during checkout. Subsequent billings will occur on or as close as possible to your renewal date as stated on your sales receipt.

What is an All Access Pass?

An All Access Pass gives you access to use pretty much any device or TV stream our entire library to enjoy the in-studio vibe with UNLIMITED streams of our killer Spin, TRX, Yoga, Boot Camp and Other workouts that are lead in a real environment with REAL people just like you! New classes are added every week. The workouts will constantly change to keep your body guessing and to keep the workouts fresh and fun. An All Access Pass to Studio SWEAT onDemand will give you a great way to get the workout you want, at a time and place that works for you.

How much is an All Access Pass?

For information regarding our current pricing plans for a personal home or gym use All Access Pass, please click here.

If you’re a gym, hotel, school, planned community, or other commercial facility for information on how you can offer virtual classes within your facility please see information on our commercial plans please click here.

If you’re a corporation, small business or other entity looking to provide Studio SWEAT onDemand service for your employees please click here to learn more.

Spinning® and Classes (31)

How do I Join a Live Class?

If you have not tried a live class, you must try one! We know for the day to day being able to click play on-demand is more convenient, but it’s super fun to jump into a live class when you can.

Live classes can currently be streamed through a web browser (desktop or mobile) and our Apple app. It is not available through our other mobile or TV apps. Remember that not all mobile devices will support the live class player.

To view the live class schedule or to join a live class from a web browser just click here! We suggest you bookmark it. You can also see the link to Live Classes on our homepage when logged in as seen below. And if you need the direct link, well… here you go!



If you’d like to join the live class from our Apple app on your iOS device, open the app, click on the Menu icon then Live Classes.

What type of bike does Studio SWEAT onDemand recommend?
As far as bike suggestions, our favorite bike is the Spinner Blade right now, it’s what the instructors at Studio SWEAT currently use.  You can read about the Spinner Blade here:  http://www.studiosweatondemand.com/getting-started/starter-pack/

 

It’s a REALLY great bike for home use because it’s affordable, smooth, has just the right amount of bells and whistles and it’ll likely last forever!  It’s awesome. If you would like to purchase the bike from us the arrival to you from purchase is about 2 weeks, but it can be up to 6 weeks depending on freight service available.

 

The other bikes on that same page are great choices too.  We only sell bikes we endorse and we don’t make any money on them.  We just know they’re good bikes.

 

One other bike that is really great and affordable is this one.

 

The Cascade:

 

Of all of the above, Cat would suggest picking the Blade because it’s definitely the best bang for your buck (value)!  They’re all great choices though, and honestly my top suggestion is that you go commercial grade if you can, even if it’s pre-owned or re-furbished.  You’ll get a lot more bang for your buck and it’ll last you, hopefully, forever!  The bottom line though is to get what you can afford whether it’s local through a fitness retailer or super store, on-line or on Craig’s list.  We don’t make $ off any of these bikes so we’re not pushing any of them.  We just want you Spinning however you can!

 

Hope that helps!
Can I watch Studio SWEAT onDemand Classes through my Apple TV?

Yes, you sure can. If your Apple TV has a browser of any type on it you can just bring up our web site and play the classes that way. If that doesn’t work though what most people do is mirror their iPhone, iPad, iPod touch or Mac to the Apple TV. Here’s one way to do that though there are other ways as well. This link describes how to set up using AirWeb https://itunes.apple.com/us/app/airweb-web-browser-for-apple/id770893993?mt=8.

Can I watch Studio SWEAT onDemand Classes through Chromecast?

Most often you can watch Studio SWEAT onDemand workouts on your TV by using Google Chromecast and by mirroring your other Chromecast compatible devices. Here’s how you can try to get SWEATin’:

To “Cast” to your Chromecast using our website on your PC /Laptop or Android Phone Web Browser:

  1. Ensure your Chromecast is on and linked with the same wifi as the device you are going to cast from – i.e. phone, tablet, computer.
  2. Open up Studio SWEAT onDemand via Chrome internet browser on your device.
  3. Log in and select a workout to view.
  4. Once you have found the video for your workout, there will be a button/icon on the side or below that says or indicates you can Cast to Chromecast.  Click on that button/icon to cast to your Chromecast.  If you experience freezes, you can select the number (default of 720) in the line with the Cast to Chromecast button to select a lower resolution for streaming. 

To “Cast” to your Chromecast using your Android device and the Studio SWEAT onDemand App:

    1. Install the Google Home app, and follow the steps that your Chromecast guides you through for setup. To ensure you’ve set up your Chromecast properly, you should see it under the “Local devices” tab (make sure you’re on the same WiFi as your Chromecast).
    2. Install the Chrome browser app if you haven’t already, and make sure it’s the default browser app. For many devices you can do this by going to Settings –> Application manager –> Click on Chrome –> then there’s a Default section there, which you can enable.
    3. Open the Studio SWEAT onDemand app, and click on the Chromecast button next to the class you want to watch.
    4. Click the play button.
    5. Two Chromecast buttons will become available – click either one, and it’ll prompt you to cast to your Chromecast.
      

To “Cast” From Your iPhone:

Though you cannot use the cast option through our mobile app, there is a way that many iPhone users have had success with using a 3rd party app. Here’s a suggestion of one to try: Cast Chrome Browser to TV with iPhone

How do I add a class to my list of Favorites?

If you LOVED an SSoD class you took you can mark it as a “Favorite” to have it added to your “Favorites” list.  All you do is open up the class page (where you played the class from) and then select the “Add to Favorites”.  Viola… Done!

To view the list as classes you’ve marked as your “Favorites” use the menu options.  “Our Classes” – “My Favorite Classes”.

What are the best classes for beginners Spinners?

Here’s the thing… you can do any of the Studio SWEAT onDemand workouts because you control your resistance, you pick your weights or resistance band weight, we almost always have modifications for most floor exercises and you go at your own pace for all the workouts. BUT, I hear you, and if you’re a little nervous, it’s okay. Start with a few SpeedSpin classes because they’re shorter. Not less intense necessarily, but shorter at only 25 to 40 minutes per class. Remember you decide the intensity for the most part. We guide you. 🙂

How can I watch Studio SWEAT onDemand classes on my TV?

If you can get an Internet connection to or on your TV, then yeah. It’s easy.  For example, I have a DVD player that has a browser on it, so I just open the browser and go to our web site, login and play all the classes. It’s super easy!  I have a Google Play box too.  I can play them through that.  A lot of people stream to their TV with Apple TV.  You can do that. We have a separate FAQ just on that.

For all devices it really depends on what you are working with, but here are a few links with a some ideas. Tons of Studio SWEATers set it up, so it’s easy. Just figure out what you need. Like I said, I personally go to Google on my bluray player, open up the http://www.studiosweatondemand.com web site, login as normal, and start playing the class I want full screen. The picture and audio are amazing!. If you can stream a YouTube video on your TV, you can stream our videos the same way! If you can’t open the web site directly through your TV, bluray or box, then it’s usually just a matter of adding in a component or USB cable, like a laptop just fed into your TV display. Feel free to try a link below to get ideas for how to set it up or do an Internet search based on setting it up for your specific devices.

Ideas on set up:
http://themobileexperience.blogspot.com/2009/07/watching-mp4-videos-on-your-tv.html

http://techtips.salon.com/watch-cell-phone-videos-television-3863.html

What is the minimum age for a Studio SWEAT onDemand class participant?

There really isn’t a set age, but here are some things to think about:

  • Size: Proper bike fit is very important for injury prevention.  Participants need to be big enough to get their proper seat height and fore/aft adjustments.  Generally speaking, Spinner® bikes should fit people who are at least 4′ 11″.  This is not an exact minimum height, though, because leg and torso length are also the determining factors. 
  • Age/Maturity: If kids are going to participate, they need to be mature and responsible enough to follow the safety rules.  It can sometimes be tempting for kids to pedal as fast as they can, and that can be unsafe.  Because the Spinner® is a fixed gear bike, the weight of the flywheel can turn the pedals at a very high speed with a lot of momentum if there’s not enough resistance. 
  • Youth fitness guidelines for resistance training: Pre-pubescent children should not “climb hills” on the Spinner® bike with a lot of heavy resistance on the flywheel. Youth fitness guidelines advise against resistance training for kids whose growth plates are still forming.
Why is pedaling backwards not recommended?
How do I calculate my Maximum Heart Rate?

For a general idea of your maximum heart rate, you can start with the age predicted formula. Using this formula, your maximum heart rate is calculated by subtracting your age from 220 if you are a male and from 226 if you’re a female. For example, if you’re a 30 year-old man, your Age Predicted Maximum Heart Rate would be 190. For a more thorough approach to calculating your maximum heart rate find a Karvonen Heart Rate calculator online. It’s going to provide you with the maximum heart rate that is the most specific to you.

Should I wear a heart rate monitor during a Spinning® class?

It’s not required, but it’s a good idea. Energy Zones vary in intensity and are based upon certain percentages of your maximum heart rate. By wearing a heart rate monitor, you will be better equipped to assess the intensity of your ride and determine when to push harder, maintain your pace or reduce your effort. By taking the guesswork out of your workout you maximize your efficiency while minimizing your odds of overtraining, injury and burnout.

Check out our Smart Training Accessory Packs

Sometimes my toes go numb while I'm riding. How can I solve this problem?

The most common cause of numbness is restricted blood flow to the feet, which can be caused by shoes, shoelaces or toe straps that are too tight. Loosening laces and straps often solves the problem. If this doesn’t help, you may want to consider foam insoles or front-ended orthotics. They can provide relief by redistributing pressure on the ball of your foot.

If you’re wearing cycling shoes you may need to adjust the placement of the cleat.

Here is a great short trainer tip video on foot placement you might find helpful:

How can I get more comfortable sitting on the saddle?

If you’re new to the Spinning® program it may take a few sessions for your body to get used to the saddle. Your body just isn’t used to pressure “there”. You will get used to it and fast, but if you want you can try wearing padded cycling shorts or using a gel seat cover. Honestly, they don’t help much because pressure is pressure, but it does seem to help some people for rides over an hour.

Will taking Spinning® classes make my legs bulk up?

Bulky, no.  Shapely, yes!  Hill climbing simulation is an excellent way to build strength, which means you not only get shapelier legs, but also stoke your metabolism since muscle needs more calories to sustain itself than fat does.   However, most climbs only last a few minutes, which is not enough time to build big, bulky leg and butt muscles.

How many calories will I burn in a Spinning® class, and what is the approximate equivalent distance in road miles traveled?

Well, that’s really up to you, but done right…A TON! The number of calories you burn depends on several factors, including your weight and the intensity at which you exercise. Typically, Studio SWEAT participants burn about 500–750 calories in a 60-minute workout.  Keep in mind though that, especially with Spin®Sculpt, the fat burning effect does not stop when class is over because the more lean body mass (muscle) you have, the more fat you burn throughout the day.  Plus, you just worked it out!  Your metabolism is seriously stoked so it’s going to keep charging after class is over.  The distance you “traveled” really depends on how much we are on the bike, your cadence and your resistance level.  As an example though, if you’re on the bike for 40 minutes of the class at a cadence of 80–110 rpm, that’d be equal to about  15–20 miles on the road.

What does it all mean? Cadence, Resistance, Gear, Climbing, Jumps, Sprints, Break Aways, Intervals?
  • Cadence is the word used to describe how fast your pedaling – your pedaling pace.  It’s synonymous with RPMs (revolutions per minute).  If your cadence is 90, the pedals will do 90 full revolutions in one minute.
  • Resistance means the amount of load or pressure you are riding with.  The rider controls how much resistance they’re riding with, and it should change throughout class. The heavier the resistance, generally the slower cadence the rider will go because it’s harder!
  • Adding or removing a Gear.  If your trainer says to add a gear, just take the resistance up on your bike so it’s one level harder for you.  If they say gear down, just make it one level easier. How you do that depends on your bike’s gear system.
  • Climbing a hill means heavy resistance, simulating a hill climb feeling. Usually 60-85 RPMs means you’re on a hill.
  • Jumping is where the rider jumps in & out of the saddle (seat).
  • Sprinting can mean two things: Typically it means riding with lower (A.K.A. light) resistance, with a higher cadence.  But, it can also mean a period where you ride at an anaerobic (high intensity level) for a brief period and then take a recovery period to catch your breath.
  • Break Away – Same as a Sprint, but usually where your trainer has you visualize breaking away for a pack of riders. On break aways your trainer should give you a nice long recovery period before your next break away sprint.
  • Intervals are awesome! It’s when your trainer will have you push your heart rate into your anaerobic (over 85% maximum heart rate) zone for a brief period, then a recovery or rest period is given, then you repeat! The amount of time in the anaerobic zone should be fairly short. The recovery time is often 1 to 3 times as long as the push. This is also referred to as threshold training. It’s an incredible way to increase your fitness level if done properly.
What type of shoes should I wear for a Spin®Sculpt class?

Either the same athletic shoe you’d use for a regular Spin® class OR a Mountain Biking style cycling shoe. Most of us wear the Mountain Biking shoe to get the best of both worlds. You still get the benefits of wearing a clip when riding, but you get the flexibility of the sole as well so it’s easier to do the sculpting (like lunges) we do on the floor. If you use a road biking shoe, typically the cleat sticks out making balancing tough and the stiff sole makes some of the foot work we do in Spin®Sculpt challenging. Most Studio SWEAT Trainers use the Pearl Izumi X-Road or a similar shoe for class, check out Amazon for a good selection of options.

What type of shoes should a wear for a Spin® or Spin®Core Class?

You have a few choices here. You can wear a comfortable athletic shoe that has a fairly stiff sole. In this case you would usually use a pedal with a toe cage. If you have pedals that have a clip/cleat system you can use Spinning® or Cycling shoes (they are the same whether used on an indoor bike or a regular road or mountain bike). Cycling shoes are not required by any means. We do highly recommend them if you can because it allows for more pull action, which results in a more fluid pedal stroke making the ride smoother and more effective. If you buy the shoes, don’t forget you need to buy the cleats as well. The cleats are sold with the pedals in some cases or individually, but they are usually not included with the shoes.

What should I wear for a Studio SWEAT onDemand class?

Wear clothes that breathe (moisture wicking tops are good). Padded shorts are never a bad idea, but not required by any means. In general just wear clothes you are comfortable getting REALLY sweaty in because assuming you’re hydrated and you give it your all, you should be soaked by the time class is over. If you wear full length pants we suggest they be fitted to the ankle because on some bikes the leg of the pant could get caught in the chain. It’s probably better to go with Capri style pants or shorts.

Can I use a trainer?

You are welcome to try, but some movements we do in class may not work because most trainers are not able to tolerate the movement and take the higher amounts of resistance we use at times. There are some trainers that are designed to allow for more movement, if you have one of those it might work. Just no guarantees.

Can I use any exercise bike I want?

Yes, and no.  You can use any “indoor cycling” or “Spinning® ” style spin bike, but these classes will NOT work well on a general “exercise bike”, like a recumbent bike or a stand up stationary bike.  We don’t make you buy an indoor cycling bike from us though like other companies like ours do.  That’s not cool!  There are tons of companies that make a great indoor cycling bike, such as Spinning® (Mad Dogg Athletics), Schwinn, Technogym, Body Bike, Matrix, and more.  Buy a bike brand new, pre-owned, use the bikes at your local gym, etc.  The choice is yours! If it were me I would buy a used commercial higher quality bike over buying a residential/consumer bike though.  They’re just so much more solid and will last forever!

In case you’re wondering what we use in the Studio, we use Star Trac Spinning® NXTs for our clients and our instructor rides a Star Trac Spinning® Blade.

What makes Studio SWEAT onDemand classes unique?

Studio SWEAT onDemand classes are available to you on your schedule and wherever you want you to get it done! Just click play to be led by the most fun and inspirational trainers who use fresh invigorating music, combining Spinning®, Sculpting and Core Training to make every single class unique, fun and effective. Regardless of how fit, flexible or coordinated you are, you’ll get an amazing workout. Just hop on your bike or grab a mat & hit the floor, and let your trainer guide you through an incredible experience!

What is the difference between the terms Spinning®, RPM™, and Indoor Cycling?

The short answer is there is really no difference. The long answer is: Whether you should use the word Spinning®, RPM™ or indoor cycling comes down to what cycle, instructor and training program you use. Since 1992 the word Spinning® has been a registered trademark. Spinning® therefore refers to the unique fitness products, cycles and programs offered by the trademark holder of Spinning®. If you want to use the word Spinning® it is necessary for you to be trained as a Spinning® instructor by the Spinning® trademark holder, purchase their Spinning® cycles and in addition get their permission. There are other companies that have their own trademark for the cycle activity known as Spinning®. E.g. Les Mills has registered the trademark RPM™, which is a contraction of Raw Power in Motion. Les Mills defines RPM™ in the following way: RPM™ is the indoor cycling workout where you ride on an indoor cycle to the rhythm of powerful music. So whether you should use the word Spinning®, RPM™ or indoor cycling comes down to what cycle, instructor and training program you use. However, when it comes down to the actual cycle activity that the word Spinning®, RPM™ or indoor cycling refers to, there is no difference.

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I've never taken a Spinning® class before. What should I expect?

All Studio SWEAT onDemand classes are a little different, but the beauty of Spinning® is that it is adaptable to your fitness level. Remember that there’s no competition. Listen to your body and adjust the resistance on your bike accordingly.

If you’re a rookie, please watch The Beginner Spinner video and you’ll be ready to go! You can also review this Bike Set Up guide to ensure your bike is properly adjusted. In no time you’ll be leaning up, torching calories, building strength and taking your fitness to the next level.

SWEAT Tips (9)

How do I setup Custom Weekly Workout Plans?

Let us help you pick and plan your workouts for the week based on the fitness goals you set in your Backstage Pass (BSP) profile.

In your BSP profile you enter a fitness goal, like “Lose Weight”, how much time you have to workout, how many days per week you will get in, etc. Based on that info, which you can update at anytime, we give you a new weekly plan every single week.

faqs_sweat-tips_backstage_pass

The My Zone – Backstage Pass area is where you go to set or update your BSP profile and view your recommended workouts for the current week. You can add this option to any All Access Pass plan for only $5/mo.

Where do I access Trainer Tips and Articles?
Weekly Vlogs – We add short, useful trainer tip vlogs (video tips) with expert trainers almost every single week. Learn more about nutrition, tips on indoor cycling (like proper bike set up and standing body position), how to pop it like a squat, and more! This 100% free content is posted on our YouTube Channel, as well as in the Trainer Tips section of Studio SWEAT onDemand.

SSoD Articles – Enjoy scientifically based nutrition articles, monthly messages from Cat, and other useful reads that’ll help you reach all of your health & fitness goals! Check them out!
How do I use the My Zone & My Account sections?
The My Zone section can be found in the menu if you’re using the mobile version of the web site or app, or in the top right hand corner of your screen on the web site.
  • My Account – View and update any personal account information, change your password, update your All Access Pass type, update payment information etc!
  • My Favorites – This is where you go to see the list of anything you marked as a “Favorite”.
  • My Watched – This is where you go to see the list of anything you marked as a “Watched”.
How do I find out which classes are coming up soon?
For motivational fitness facts, workout tips, and to find out which classes are coming up this week, connect with SSoD on social media!
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And, we love to hear from you! If you ever need help, or just have some feedback, feel free to email us @ ssodcustomersupport@studiosweat.com!
How do I mark a class as a "favorite" or "watched"?
When you open a class to play it you’ll see these class actions available. Use them to stay organized and motivated!
Mark a class as watched by tapping the faqs-watched-icon-24 icon.
Mark a class as a favorite by clicking on the faqs-favorite-icon-24 icon.
*You can find your list of Favorite and Watched Workouts under the My Zone section of the web site, mobile web site, or app by the way.
What do I do if I need help?
If you ever need help or just have some feedback for us here are some great options, and by the way, we love to hear from you!
  • Check our FAQs where you can find answers to some of our @home SWEATers most commonly asked questions.
  • Email Us for the fastest response when you need help, you want to get a message to a trainer, or you just want to give us feedback!
  • Send Us Pictures to snapshots@studiosweat.com! We love to see them and we love sharing them with your peers too. Don’t want them shared? No problem, just let us know and they will be for our eyes only.
  • Ask your peers! We have an exclusive group on Facebook where you can talk directly to other SWEATers from around the world! Honestly many times they will be the best ones to answer your questions as it’ll come straight from the horse’s mouth! So join the Team Studio SWEAT onDemand facebook group now!
How do I Pick & Play a Class?
  1. Checkout the List of Available Classes – Go to the Free Trial Classes page if you’re in your Free Trial Period or Browse All Classes once you become an All Access Pass Holder and have the keys to the kingdom!
  2. Easily Find the Right Workout for You – When viewing the class lists you can:
    • Sort the Classes by release date, trainer name, class duration, and more using the  option.
    • Keyword Search Classes by entering a keyword, like “Tabata” into the Search box.
  3. Get the Specifics on Each Workout – When viewing the list of classes click to the right of the thumbnail shown for each class to open the class detail page. There you’ll find a class description, the workout duration, trainer’s name, etc.!
  4. Play a Workout – Once you find the class you want to SWEAT to just click the play button on the video image. It’s that simple!

Technical (11)

How do I use my Roku to stream SSoD Classes?

The Studio SWEAT onDemand Roku channel is a view only private channel so you must first add the channel to your Roku via your online account at my.roku.com.  You will NOT be able to surf through the channels on your Roku and find our channel.  Please note the minimum Roku firmware version that is supported is 5.1. The good news is you can get a updated Roku for less than $25 on Amazon!

To download and install the Studio SWEAT onDemand channel:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Under Manage account select Add channel with a code.
  4. Enter the Studio SWEAT onDemand channel access code DNZDXTQ  and select Add Channel.
  5. Acknowledge the warning message that appears.

The channel may not immediately appear in the list of channels on your Roku streaming player or Roku TV. Your Roku device checks every 24 to 36 hours for any new channels you have added from the website and automatically installs them. If you would like to download the channel immediately, go to your Roku device and select Settings > System > System update > Check now.

Once downloaded, new channels are added to the list of channels under Home on the main screen of your Roku device. Scroll down and you will see your new channel at the bottom the list.  Click on the channel and start SWEATing!

**If you are in Free Trial, you will be able to select any workout under Free Trial Classes:

 

Can I share a comment about a class?

We love to hear what you think about each and every class! To let us know what you thought you can add a comment to a class through our custom app (available in the Android and Apple stores) or through our website (this feature is not currently available through our ROKU channel).

Making a Comment on a Webpage using your PC or Mac Computer

  1. Select the Class you’d like to make the comment on

2. With the class open scroll down to where you can see the Comment box and add a comment

3. Click SUBMIT

 

Making a Comment in the App

  1. Select the Class you’d like to make the comment on

2. With the class open move down to where you can see the Comment box and add a comment

3. Click SUBMIT

 

How do I save the download when it is playing in my browser window?

After you clicked on the Download link from your purchase email or My Account, you will be redirected to the temporary file location of your download. In some browser, the video might begin the play. If your browser begins to play the video, then you need to do the following steps:

  1. Pause the Video.
  2. Click on “File” and select “Save Page As” (see screenshot below, Normal Process ).
    • If on a Mac with Safari, double click (right click / control click) on the video and select, Download Video as (screenshot below OS X Safari).
    • Windows Chrome, click the three bar menu icon (to the right of the address bar) and select “Save As…” (screenshot below Windows Chrome)
    • Windows Firefox, click the three bar menu icon (to the right of the address bar) and select “Save Page” (screenshot below Windows Firefox)
    • Windows Internet Explorer (opens into Windows Media Player), Hit the “ATL” Key on your keyboard and then select, File -> Save As.. (screenshot below Windows Media Player)
  3. This will allow you to download the video. Choose a location on your computer where you would like to save the video.
  • Save-Page-As

    Normal Process (click to enlarge)

  • OS X Safari

    OS X Safari (click to enlarge)

  • Windows Chrome Save As

    Windows Chrome Save As (click to enlarge)

  • Windows Firefox Save Page

    Windows Firefox Save Page (click to enlarge)

  • Windows Internet Explorer - Media Player Save Screen

    Windows Internet Explorer – Media Player Save Screen (click to enlarge)

How do I burn a video I downloaded to DVD?

All Studio SWEAT downloads are in mp4 format, which is common video format used for videos all over the world. MP4 files are supported by many video programs and various hardware devices, including the Apple iPhone, iPad, and iPod. Assuming you have a writeable DVD drive on your PC or Mac, you can easily burn mp4 video files to DVD using one of many available software programs. Some are free, some are not.

You can search the Internet to find and download programs for converting your videos to DVD. To get you started on your Internet search, click HERE

I'm having trouble watching your videos, what should I do?

If you are having trouble watching videos from Studio SWEAT onDemand, there are a few things you can try. First, verify you have a stable connection to the Internet. You might also want to test your connection speed by going to one of many sites that measure your Internet connection speed for you, such as: http://www.speakeasy.net/speedtest/ Pay special attention to the download speed, that’s the one that matters for streaming video content from the Internet.

Also check out this FAQ if your videos are freezing: Help, my videos are freezing or getting interrupted!

If you’re still having trouble, please Contact Us and we’ll do what we can to help.

What does it mean to Download a class?

When you download a class, you actually save the entire video as a single file in the file system of your PC or Mac. Once you complete the download process, you have the file and you can view it whenever or wherever you want, as many times as you want, no Internet connection required. This is obviously different than watching the videos online. If you want to play your downloaded video file on a mobile device, such as an iPhone or Android device, please click here! We would appreciate it if you didn’t share this file with the world, however, as unauthorized distribution or reproduction is prohibited by law.

What does it mean to watch a class online?

When you watch a class “online” you watch/play the video without needing to download a file to your computer/device to play it. It’s like YouTube, and it’s often times referred to as “streaming”. With streaming, there is no file to download, just a continuous stream of data, allowing you to start watching the video without waiting for the entire file to download. Streaming video requires a connection to the Internet for the duration of your viewing session, whereas a downloaded file does not require internet connectivity.