Help, my videos are freezing or getting interrupted!

Oh no!  We totally understand that’s not an easy way to workout, so we’d love to help you troubleshoot. Here are a few things you can try:

  1. Adjust the resolution on the video to a lower number.  The highest resolution is 1080, so select a lower resolution and it can reduce or eliminate freezes.  Here’s how:
    • For the Apple app, click on the thumbnail of the video you want to play. Once the video starts, you will see 1080p pop up in the upper right corner. Click on 1080p:

        Then click on a number lower then 1080:

      • For the Android app, click on the thumbnail of the video you want to play. Once the video starts, you will see 1080p pop up in the lower left corner. Click on 1080p and select a lower number.

          If you are in the class description page, click on the video to start it playing. Then click on 1080p in the lower left corner and select a lower number.

          Then adjust the resolution to a lower number.  You will need to adjust the resolution each time you play a video.

      • On a computer web browser, click on the wheel icon in the bottom right corner and then select a lower number. 
    • Try to move closer to your WiFi router. The further away you are from your router the weaker of a signal your device gets.
    • Check your internet speed.  Google has an excellent speed test: Google Fiber Speed Test. You’ll find your internet speed may vary throughout the day, with peak times running a little slower and causing freezes in your video playback.
    • Turn your modem and/or WiFi router off. Let it rest for about 60 seconds then turn it back on again.

If you try the above tips and are still experiencing freezes, please email us at ssodcustomersupport@studiosweat.com to let us know.  We will do our best to get you SWEATing again without interruptions!

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